Computer Maintenance

/Computer Maintenance

International Association for the Study of Pain

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Led the strategic direction, and provided project management, expertise and insight, to improve organizations online presence. Project managed significant updates and assisted day-to-day maintenance of IMIS database. Developed and implemented a social media strategy engaging with a worldwide bank of champions and subject matter experts. Managed, advised and implemented technical aspects of lead generation marketing campaign for new member discovery, fundraising efforts and major event promotion. Led the delivery of web, email campaign and social media analytics and intelligence gathering which influenced marketing and communication strategies, improved search engine optimization and website usability, and content management guidelines. Managed, wrote and coded all email marketing efforts and updated multiple websites using HTML, CSS, ASP and JavaScript. Wrote project management guidelines and created multiple workflow scenarios to streamline processes within the organization.

British Columbia Recreation and Parks Association

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Performed high level system analysis on organizational processes, wrote and distributed RFP for CMS and CRM. Selected contracted company. Project managed solution delivery and rollout. Supported HTML, WordPress and Drupal based websites Front line IT help desk role including management of File/Print and Exchange servers, resolving long term issues with Access databases, network efficiency, virus attacks, and best practices Key role in deploying web based systems to replace in-house manual processes Conducted training needs analysis on staff then recommended, wrote and delivered a program of short courses. Improved office efficiency by conducting a Staff Workstation Assessment and initiating a Business Continuity Plan