Staff Management

/Staff Management

HealthLinkBC

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Led and project managed a team of web developers and graphic designers to work on various innovative and high profile web projects Managed multiple projects/websites from a technical push perspective. Project managed, provided business analysis by translating business needs into requirements, use cases and workflows. Projects have included implementing, maintaining and developing 15,000+ triage based health website, health facility way-finding iPhone app, responsive design, creating and on-boarding bespoke web applications, migrating procured content into the site and implementing a bespoke CMS. Created web related Key Performance Indicators and ensure that the HealthLinkBC site continues to meet those targets so that members of the public can self-serve/triage health information 365/24/7 Implemented technical methods of multi-channel dissemination, such as social media, to enhance members of public experience with the organizations information Coordinated time-sensitive web releases across multiple channels Reported and tracked system bugs and downtime, and worked with developers and IT staff to get them resolved Recommended content and technical enhancements based on usage data from Analytics and other sources; focused on system usability, accessibility, performance, consistency and scalability from a business perspective Analysed operational effectiveness to drove continuous improvement Successfully managed and improved relationships between outsourcing providers, vendors, subject matter experts and partners Managed, supervised and mentored a team of five staff.